The Management Team (1982)

The team headed by Malcolm Knight (STS) was:

• Bob Andrews (TTS) Day, who left in 1984 to set up the 'new fangled' 0800 (freephone) numbers; the Senior Chief Supervisor (SCSR) at the time was Doreen Scott.
  • Pam Price (TTO)
    

• Chris James (TTS) Night, who worked closely with Dennis Barratt, the night staff Senior Chief Supervisor (SCSR). After Chris was promoted and became manager of Mondial ICC his place was taken by Vivian Topping.
  • Richard Cadle (TTO)
    

• Fred Dowry (TTS) General, who looked after all those functions that didn't fall neatly into 'Day' or 'Night' and in particular was responsible for all the statistical requirements. Fred was quite a character with a special presence and he occupied a separate office at the back of the building.  
  • Pete Williamson (TTO)

• Plus Clerical Telephonist (CT)

The  Senior Chief Supervisors SCSR D and SCSR N were on an almost equal grade to the TTSs, Day & Night. However there was no direct link up the grade structure between SCSR and 'Traffic'. A SCSR could not get any more promotions.

In the Traffic Office

	In the Traffic Office... See the 1980s surroundings: Janice Saunders, Clerical Telephonist, lays out the Traffic Distribution Records for checking. Learn about the 'computer initiative.'

Malcolm Knight

Malcolm Knight took over the management of the Wren switchrooms from Graham McCubbin in June 1981. Malcolm had previously managed Faraday 2A (photo below)...

Malcolm Knight ...And thanks to his earlier responsibility for writing the International Operating Instructions, testing that the systems worked, and negotiating their application with the unions, he was the only manager of an International Exchange who was able to slip on a headset and operate the switchboard. Such a background and a preference for the 'hands on' approach allowed him to quickly become familiar with the workings of the exchange and introduce various productivity improvements.

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